Policy - Privacy

This Privacy Policy describes how ieGlobal (“we”, “us”, or “our”) collects, uses, and shares your personal information when you visit or buy from https://ieglobal.co.za (the “Site”).

Personal information we collect

Device information. When you browse the Site we automatically collect certain information about your device, including browser type, IP address, time zone, cookie identifiers, pages or products viewed, search terms, and how you interact with the Site. We collect this using cookies, log files, web beacons, tags, and pixels so the Site loads correctly and so we can understand usage and improve the experience.

Order information. When you purchase or attempt to purchase, we collect your name, billing address, shipping address, payment details (processed by Shopify and our payment providers — we do not store full card numbers), email address, and phone number. We use this to fulfil your order, process payment, arrange shipping, communicate with you, prevent fraud, and — where you opt in — send you marketing about our products.

Customer support. When you contact us by email, WhatsApp, phone, or form, we collect the information you share so we can respond and keep a record of the conversation.

How we share personal information

We share personal information with service providers who help us run the business, including:

Shopify — our ecommerce platform
Payment providers — to process card and other online payments
Couriers / fulfilment partners — to deliver your order
Email & messaging tools (for example Mailchimp and WhatsApp-related apps) — to send order updates and, where permitted, marketing
Analytics / advertising partners — to measure Site performance (only as configured on our Shopify store)

We may also share information to comply with law, enforce our policies, or protect our rights, property, and customers.

Advertising & marketing

We may use your order and browsing information to show you relevant ads or send promotional emails/SMS where you have consented or where allowed by law. You can unsubscribe from marketing emails using the link in any message, or contact us to opt out.

Age

The Site is not intended for children under 18. We do not knowingly collect personal information from children. Some products (for example smoking accessories and vapes) are age-restricted; by ordering you confirm you meet the applicable legal age.

Your rights

Depending on where you live, you may have rights to access, correct, or delete personal information we hold about you, or to object to certain processing. To make a request, email info@ieglobal.co.za. We will respond within a reasonable time.

For South African residents, you may also have rights under the Protection of Personal Information Act (POPIA). Complaints can be directed to the Information Regulator (South Africa): inforegulator.org.za.

Cookies

We use cookies and similar technologies so the Site works (cart, login, checkout), to remember preferences, and to understand traffic. You can block cookies in your browser settings; some features may not work correctly if you do.

Data retention

We keep order and account information for as long as needed to fulfil contracts, meet legal/accounting requirements, and resolve disputes. Support messages are kept as long as useful for customer service.

Changes

We may update this policy from time to time. The “Last updated” date below will change when we do. Continued use of the Site after changes means you accept the updated policy.